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Delivery, returns, exchange

SUPPLY

The delivery is effected via COURIER with two forms of payment available - prepayment to the store's account and delivery on delivery. Delivery costs are given when placing the order.

EXCHANGE

In order to replace the item, first return the purchase and then place a new order. More information about the return in the next paragraph.

RETURNS

All goods purchased via our online store www.bonjourmommy-gb.shoplo.com can be returned within 14 days from the date of delivery from the courier. Only unused goods with original tags can be return. Return shipment - at your own cost - should be sent to our address from the email. The package must be accompanied by a return form, which is available HERE.

WARRANTY

All purchased goods are subject to the 24-month seller's liability. The complaint is processed within 14 days of receiving the return shipment. Warranty does not cover damages caused by improper use, maintenance and storage of a product in a manner inconsistent with the manufacturer's instructions or any mechanical damage and force majeure events. To file a complaint, print the complaint form, attach it to the product together with the original proof of purchase and send it to our address.

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